Our repair services
Despite of all efforts and accuracy in our production, a device may fail one day. In order to be able to help you fast and effectively in the repair case, we need some information of you. Please, fill in the form Repair Request EN DE. You can give all necessary information directly in the form. The red bordered fields are mandatory fields. Please, fill in this absolutely. Your information is required for the fault analysis and allows a smooth process.
Problems can be often removed in systems without service. In the failure case, please carry out the following steps, before you contact us:
If these first steps do not lead to the remedy of the failure, please, fill in the form Repair Request EN DE. Click on the button Send. The form is automatically inserted in your email programme and an email is generated. In this you can also attach other important information like photos and logbooks.
Please, print one copy and attach it to the devive before shipping it to one of our service locations.
Is your service request subject so charge or warranty claim?
After the arrival of your device in our repair department, this is investigated carefully. Our service will get in touch with you to tell you the next steps. If the claim is subject to charge we send you a cost estimation via email. Every further details you speak with our service colleagues.
If you have any further questions you are more than welcome to call us using
Telephone: +49 (40) 766 904-84
Our Service is available on Mondays until Thursdays from 8 am to 5 pm and on Fridays from 8 am to 3 pm.
Harms & Wende Serviceteam